FAQ
What distinguishes ChoppedShop's eyelashes from others on the market?
At ChoppedShop, we pride ourselves on curating an exquisite selection of high-quality false eyelashes that embody both elegance and artistry. Our luxurious offerings, such as the 3D Mink Russian Strip Lashes and the Fluffy DD Curl Russian Strip Lashes, are meticulously designed to enhance your natural beauty, providing dramatic volume and flair that transcends the ordinary. Each pair is crafted to cater to a myriad of occasions, ensuring that you find the perfect accessory to elevate your look with effortless sophistication.
How can I ensure the perfect fit for my chosen eyelashes?
To achieve a flawless fit, we recommend measuring your eyelid and comparing it to the dimensions of the lashes you wish to adorn. Our lashes are designed to be easily trimmed to suit your unique eye shape, allowing for a bespoke experience that enhances your beauty. Should you require further assistance, our customer service team is always at your disposal to guide you through the selection process.
What is the care regimen for maintaining the quality of my eyelashes?
To preserve the integrity and allure of your lashes, we suggest gently removing them after each use and storing them in their original packaging. Avoid exposure to excessive moisture and refrain from using oil-based products, as these can compromise the delicate fibers. With proper care, your lashes will remain a cherished part of your beauty arsenal, ready to elevate your look time and again.
What is your return policy should I wish to exchange or return my purchase?
At ChoppedShop, we understand that sometimes a product may not meet your expectations. We offer a 14-day return policy, allowing you to return items that are unworn, unused, and in their original packaging. To initiate a return, simply contact us, and we will provide you with the necessary instructions and a return shipping label. Your satisfaction is our utmost priority, and we are committed to ensuring a seamless return experience.
How long does it take for my order to be processed and shipped?
Our commitment to excellence extends to our shipping practices. Orders are typically processed within 1-7 business days, separate from shipping time. Once your order has been dispatched, you will receive a confirmation email containing a tracking number, allowing you to follow your package's journey to your doorstep with anticipation.
What shipping options do you provide for your exquisite eyelashes?
At ChoppedShop, we pride ourselves on offering a selection of shipping options tailored to your desires. Among these, we provide complimentary shipping, which typically graces your doorstep within 30 business days. For those who seek swifter delivery, we also offer expedited options, ensuring that your luxurious lashes arrive in a timely manner, ready to enhance your beauty.
How can I track my order once it has been dispatched?
Once your order has embarked on its journey, you will receive a confirmation email adorned with a tracking number. This allows you to follow the path of your precious lashes as they traverse the globe, bringing you one step closer to the elegance that awaits.
What should I do if my order is lost or damaged during transit?
In the unfortunate event that your order encounters a mishap during its voyage, we implore you to reach out to us at support@choppedshop.com within 14 days of the estimated delivery date. Our dedicated team will endeavor to rectify the situation, ensuring that your experience remains as luxurious as the products we offer.
Do you ship internationally, and are there any additional fees?
Indeed, we extend our services across the globe, delivering our sumptuous eyelashes to discerning customers in all corners of the world. However, please be advised that additional customs fees or duties may apply, which are the responsibility of the customer. We encourage you to familiarize yourself with your local regulations to ensure a seamless experience.
What is the processing time for my order?
Your order will be processed with the utmost care and attention within a timeframe of 1 to 7 business days. It is important to note that this processing period is distinct from the shipping duration, allowing us to ensure that every pair of lashes meets our high standards of quality before they are dispatched.
Can I change my shipping address after placing an order?
Once your order has been placed, we strive to process it swiftly. However, if you find yourself in need of altering your shipping address, we recommend contacting us at support@choppedshop.com as soon as possible. While we cannot guarantee changes after processing has begun, we will make every effort to accommodate your request.
What should I do if my order arrives damaged or incorrect?
In the rare event that your order arrives in a less than perfect condition, we urge you to contact us immediately upon receipt. Our dedicated team will swiftly evaluate the situation and work diligently to rectify any issues, ensuring that your experience with ChoppedShop remains as luxurious as our products.